Returns & Exchanges
We want to make sure that you are 100% satisfied.
Products that have been UNWORN and are in the ORIGINAL packaging may be returned for a full refund within 30 days of receipt.
Products that have been worn may be exchanged for products of equal or lesser value within 30 days of receipt. Worn products must be laundered before returned. For exchange orders, Knit-Rite Direct ships the order back out to the customer free of charge.
Please note, that manufacturer warranties do NOT cover normal wear & tear, mishandling, runs, and improper care. Over time, snags, runs or holes can develop in the product, as with other such products. These occurrences will not be considered as defects. In cases of worn or washed product, returns must be pre-approved by a Knit-Rite Direct Customer Service Representative before the order is returned.
Customers are responsible for all return shipment charges. In order to avoid lost packages Knit-Rite Direct recommends customers use a return shipping carrier with tracking, such as UPS or USPS with tracking.
Upon receiving returned product, a credit will be issued to the account within 14 busines days for the full product value, less shipping and handling charges. Credits will be issued via the original method of payment (check or credit card). Knit-Rite Direct pays the re-shipment costs associated with exchanged orders.
Returning an Order
Fill out the return/exchange form on the back of your invoice and send it back with your products.
Ship return to the following address:
120 Osage Avenue
Kansas City, KS 66105
Misplaced your return form?
Simply download our easy & quick return form, fill it out, and send it back with the product you would like to return or exchange.