Frequently Asked Questions
My child is allergic to latex, are your products Latex-Free?
Our products are made with Latex-Free materials.
What do I do if the product doesn't fit?
Simply complete the return form on the back of your invoice, return any unworn product within 30-days of receipt in the original package to 120 Osage Ave, Kansas City, KS 66105 for a full refund. See our for additional information.
Can I trim or cut the AFO/KAFO socks? Will they unravel?
Eventually the product could have ragged edges based upon multiple washings and time.
How do I wash my socks?
See care instructions label for specific garment care. We recommend do “not” add bleach .
What will insurance cover? Will you bill my insurance company?
Knit-Rite Direct does not bill insurance companies directly. If you would like insurance billing options, please place your order directly with your practitioner.
What does the shoe size mean?
Shoe size will help but the socks also need to fit the ankle and calf. We also need to know the overall length needed to protect from the brace. Shoe size, ankle and calf cir. and brace height would insure a good fit.
Should I order directly with my Orthotist?
If you are unsure of sizing, bracing needs, insurance reimbursement needs, your practitioner would be the best solution for you. However , if you know the size and style options, you can order within Knit-Rite Direct website for your product needs.
*This is only general information and is not meant for the diagnosis or treatment of any medical conditions. Always consult your physician or other health care provider about all health concerns, conditions, and recommended treatments.